Shipping Policy

Thank you for visiting and shopping Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Standard3-5 business days60 Per KG for TamilNadu, Kerala, Karnataka, Pondicerry, Andrapradesh,Telungana100 Per Kg for Rest of India

* Kindly note the cost is calculated as it involves Thermocol Packaging, Ice packs (for Panner/Cheese) and priority shipping as the goods are perishable in nature.

Delivery delays can occasionally occur. ships to addresses within the India.and  Indian Territories

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation on Whatsapp with AWB number once the product has been shipped.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside India.

Return and Refund Policy

Thank you for shopping at Raghas Dairy and Exports.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Raghas Dairy and Exports, Raghas Dairy and Exports 1/480, Thamirabarani 2nd Street, Sri Nagar, P&T Nagar, Madurai-625017.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Raghas Dairy and Exports, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before the order is processed without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By phone number: +91 8056581122

We will reimburse You no later than 14 days from the day on which We receive the confirmation. We will use the same means of payment as You used for the Order, and we will not charge any fees from our side but Razorpay transaction charges of 2% will be applicable and will be deducted from total payment for such reimbursement.

Conditions for Returns

  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Raghas Dairy and Exports
1/480, Thamirabarani 2nd Street, Sri Nagar, P&T Nagar, Madurai-625017

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +91 8056581122